Tonies | Julia Donaldson - The Smeds & The Smoos

✔ 100% Moneyback Guarantee
✔ Fast and Free Delivery
✔ Genuine Branded Products
✔ Easy Returns and Refunds
✔ UK Customer Service and Deliveries

Our returns policy is made to be as simple and easy as possible. Here's all you need to know.

What can I return?

You may return most new, unopened items sold within 7 days of delivery for a full refund.

When will I get my refund?

Usually within 2 weeks of returning your order. After we receive and process your return, and on inspection of the product to ensure it’s is new and undamaged.

Do we offer replacements or exchanges?

Yes, we do. If you received a damaged or defective item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange for a different size or colour, the payment for the pickup and delivery of exchanged items needs to be paid by the customer

Refund for returned product

The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, Hype Design Ltd has the right to charge a fee for loss of value up to the full price of the product.

We will make the refund within 14 days of receiving the returned product at our warehouse. We process product returns in the order in which they arrive.

We make a refund decision after receiving the product. We do not accept returned products if:

After receiving the product, we detect defects in it or its packaging.

If faults are detected in the condition of the product, our customer service will contact you.

Covid-19 Update: The warehouse is currently open for deliveries.

Standard Free Delivery - we try and process this as fast as possible normal delivery time is 2-4 days

Next Working Day Delivery - Order before 3pm, orders are sent out the next working day

International Delivery - Please email us with your location and we'll advice on a case by case basis, Brexit is having a slight effect and delaying some shipping - help@hypedesignlondon.co.uk.

PLEASE NOTE: EU deliveries are sometimes subject to extra charges from Customs. At this moment we are unable to fully clarify what these charges are as they seem inconstant.

UK Deliveries: All products are sent out using Royal Mail or a dedicated courier. UK deliveries we aim to have with you 1-2 working days after your order and we always offer Free Delivery.

International Deliveries: International Delivery Times vary depending on location, but will be dispatched from our warehouse at the same time as the UK deliveries. International postage price wise is dependent on location and is calculated at checkout

We are extremely busy at the moment, so we can't accept calls. If you want to contact us please drop us an email with your contact details on and we'll get back to you as soon as possible

email: help@hypedesignlondon.co.uk

Many thanks

Esther

Founder

Hype Design London